Ex-Guard Industries builds and ships premium grille guards, bracket kits and accessories from our facility in Des Moines, Iowa. Because our products range from a one-pound latch handle to a 260-pound guard, grille guards ship free, and parts and accessories are quoted by weight and destination. The rate shown at checkout is always the rate you pay.
Where we ship
We ship to the continental United States only — 49 states plus the District of Columbia.
We are not able to ship to:
- Alaska, Hawaii, Puerto Rico and the U.S. territories
- P.O. Boxes
- APO / FPO military addresses
- International destinations
If you are outside the continental U.S. and need Ex-Guard protection, please contact us and we will help you find an authorized dealer or freight forwarder.
Order processing
Orders are processed Monday through Friday, excluding public holidays. Our daily order cut-off is 2:00 PM Central Time — orders placed after the cut-off begin processing the next business day.
Most orders are prepared and handed to the carrier within 3 business days of payment confirmation. Larger guards that ship by freight may take slightly longer to crate and schedule.
Delivery times
Once your order ships, standard delivery typically takes 7–10 business days. Freight shipments to the West Coast and the Northeast sit at the longer end of that range.
Delivery estimates are just that — estimates. They are not guaranteed, and they can be affected by weather, carrier backlogs and holiday volume. If your order is time-critical, call us at (888) 902-2777 before ordering and we will give you a realistic date.
Carriers
Smaller parts and accessories ship via UPS, FedEx or USPS. Guards, kits and other oversized or heavy items ship via LTL freight with trusted carriers.
Shipping rates
Grille guards ship free by LTL freight to every state we serve — no minimum order, and no limit on how many guards are in your order. Parts and accessories are calculated from the total weight of your cart and the state it is going to. The three zones below reflect distance from our Des Moines facility.
| What you are shipping | Zone 1 | Zone 2 | Zone 3 |
|---|---|---|---|
| Up to 20 lb | $20 | $25 | $30 |
| 20 – 55 lb | $60 | $65 | $70 |
| 55 – 100 lb | $140 | $150 | $155 |
| Each grille guard | Free | Free | Free |
Zone 1 — Illinois, Indiana, Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, South Dakota, Wisconsin
Zone 2 — Alabama, Arkansas, Colorado, Idaho, Kentucky, Louisiana, Michigan, Mississippi, Montana, New York, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, West Virginia, Wyoming, District of Columbia
Zone 3 — Arizona, California, Connecticut, Delaware, Florida, Georgia, Maine, Maryland, Massachusetts, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, Oregon, Rhode Island, South Carolina, Vermont, Virginia, Washington
The rate calculated at checkout is authoritative. If you see a figure there that does not match this page, please let us know so we can correct it.
Local pickup
Customers who can collect from our Des Moines facility may select free local pickup at checkout. We will contact you to arrange a time once your order is ready.
Freight deliveries — what to expect
If your order ships by LTL freight, please note:
- A commercial delivery address is strongly preferred. Residential freight delivery may incur additional carrier fees and requires a liftgate.
- The carrier will normally call to schedule a delivery appointment. Please provide a phone number that will be answered.
- Someone must be present to receive and sign for the shipment.
- You are responsible for unloading, or for arranging a liftgate at the time of booking.
Inspect your shipment on delivery
Please inspect every shipment before you sign for it. If the packaging or crate shows any damage, note it on the delivery receipt before the driver leaves. That note is what makes a freight claim possible.
If you discover damage or a shortage after delivery, contact us within 3 business days at [email protected] with:
- Your order number
- Photographs of the damaged item and of the packaging or crate it arrived in
- A short description of what is damaged or missing
We cannot process damage claims reported after 3 business days, and photographs of the outer packaging are almost always required by the carrier.
Changes, cancellations and address corrections
Orders cannot be modified or cancelled once they have shipped. If you need to change a shipping address, contact us immediately — we will do everything we can, but we cannot guarantee a change will be possible, and carriers may charge a re-routing fee.
Incorrect or incomplete addresses supplied at checkout may result in additional carrier charges, which are the customer’s responsibility.
Lost or delayed shipments
If your tracking has not updated for several business days, or your estimated delivery date has passed, contact us and we will open an investigation with the carrier on your behalf.
Returns
Shipping charges are not refundable except where an order arrived damaged or we shipped the wrong item. Please see our returns information or contact us before sending anything back — freight returns must be authorized in advance.
Questions about shipping?
We would rather answer a question before you order than fix a problem afterwards.
Ex-Guard Industries
2515 Dean Avenue
Des Moines, IA 50317
Phone: (888) 902-2777
Email: [email protected]
Web: ex-guard.com