Product Policies

Ex-Guard return policy

Any items purchased within 12 months of the requested ship date can be returned but will be subject to freight charges and a 10% restocking fee. Returns cannot exceed $5,000 USD in a 365-day period.

What if my product is past the 12 month period

On a case by case basis requests for returns over 12 months can be elevated for review.

Any items that were purchased outside that 12-month window or product returns with obsolete part numbers CANNOT be returned for credit. For extenuating circumstances for non-obsolete items a 15% restocking fee and customer pays return freight. Returns cannot exceed $5,000 USD in a 365-day period.

60 day freight claim or return timeframe

After a freight claim or return is scheduled the customer has 60 days to get the product returned. If the product does not show up within 60 days of processing the return, the case will be closed and the return will be canceled.

Product damaged in freight

Follow the steps under Product damaged in freight below. Refusing a damaged shipment is the fastest way to get a claim through.

Scope of these terms

Return window

You have 30 days from the day your order is delivered to request a return.

Condition of returned product

Product must be unused and uninstalled, in its original packaging, with all mounting hardware and instructions included. Proof of purchase is required.

A guard that has been mounted to a vehicle, drilled, cut, refinished or otherwise modified cannot be returned.

How to start a return

Email [email protected] with your order number to request a Return Authorization.

Restocking fee

Approved returns are subject to a 10% restocking fee, calculated on the price of the returned item.

Return shipping

Return shipping is paid by the purchaser. Ex-Guard covers return shipping when the return is the result of our error — a wrong or missing item — or a defect covered by the Limited Warranty.

Return transit deadline

Once a return is authorized, we must receive the product within 60 days. If it does not arrive within 60 days the case is closed and the return is cancelled.

Items that cannot be returned

Special order or customized items cannot be returned unless defective. This includes custom powder-coat finishes and made-to-order bracket configurations.

We also cannot accept returns on:

• Obsolete part numbers
• Items sold as clearance or final sale
• Gift cards

Cancelling an order

You can cancel an order at no charge any time before it ships or enters production. Email us as soon as possible — once a guard is in production or on a truck, the return terms above apply instead.

Exchanges

The fastest way to get the right part is to return the one you have and place a new order. We do not hold exchange stock against a pending return.

Refunds

We inspect returned product within 5 business days of receiving it and email you the outcome. Approved refunds go back to your original payment method within 10 business days of approval, less the restocking fee and any outbound shipping.

Your bank or card issuer may take additional time to post the credit. If more than 10 business days have passed since we approved your refund and you have not seen it, contact us.

Returns are handled by whoever sold it to you

Returns, refunds, exchanges and restocking fees are governed by the return policy of the dealer, upfitter or retailer you bought from. Ex-Guard cannot issue a refund for a purchase we did not sell.

Your warranty is unaffected

The Ex-Guard Limited Warranty covers your product regardless of who sold it. Keep your receipt — it is the proof of purchase a warranty claim requires.

To make a warranty claim, contact Ex-Guard directly at [email protected].

Damage in transit

Report freight damage to whoever shipped it, and follow the steps under Product damaged in freight — refusing a damaged shipment is still the fastest route to a resolution.